Q1: How can I confirm my order is successful?
After you complete the payment successfully, you will receive an order confirmation email from our official mailbox, including your order number, product details, shipping address and estimated delivery time. You can also check your order status in your website account.
Q2: Can I modify or cancel my order after payment?
You can apply to modify the shipping address or cancel the order for free within 24 hours of payment before the order is shipped. Once the order enters the shipping process, modification and cancellation are not supported. Please contact customer service for assistance as soon as possible if you have relevant needs.
Q3: Why is there a slight color difference in the product?
All our product pictures are taken in real kind. Slight color difference is inevitable due to different mobile phone and computer display screens, lighting environment and shooting angles. This situation does not belong to product quality problems.
Q4: How long will it take to receive my refund?
After we receive and confirm the qualified returned goods, the refund will be initiated within 3 working days. The funds will arrive in your original payment account within 3–10 working days, subject to the processing efficiency of your payment bank or platform.
Q5: Do you support size exchange?
Yes, we support size and color exchange within the valid return period. Please submit an exchange application via email, and we will arrange the exchange service for you after verification. The relevant shipping cost rules are consistent with the return policy.
Q6: What should I do if the package is lost or damaged?
Please contact our official email immediately and provide your order number and package related photos. We will cooperate with the logistics company to verify the problem and provide refund, re-delivery or compensation solutions for you.
Q7: How to subscribe or unsubscribe marketing emails?
You can subscribe to our new product and preferential activity emails during checkout or account registration. If you no longer want to receive marketing content, you can click the unsubscribe link at the bottom of any marketing email to cancel the subscription permanently.