1. Shipping Coverage
MARLOEA mainly provides shipping services for the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We also support delivery to most European countries. Relevant shipping fees and delivery time will be automatically calculated according to your delivery address at checkout.
2. Order Processing Time
All orders will be processed and arranged for shipment within 1–3 working days after successful payment (excluding weekends and UK public holidays).
3. Delivery Time
Standard UK shipping: 3–7 working days after dispatch. European shipping: 7–14 working days after dispatch. Remote areas may require a longer delivery period due to logistics restrictions.
4. Shipping Fees
Shipping fees are calculated based on product weight, volume, and delivery destination. We will launch free shipping activities for specific order amounts from time to time, subject to the rules displayed on the official website.
5. Order Tracking
After the order is shipped, we will send a tracking number and tracking link to your registered email. You can check the real-time logistics status at any time.
6. Delivery Issues
If your order is delayed, lost, or damaged during transportation, please contact our customer service in time. We will verify the situation and provide solutions such as re-delivery, compensation, or refund according to the logistics results.