This policy complies with the UK Consumer Rights Act and the 14-day cooling-off period rule for online shopping, ensuring your legitimate consumption rights.
1. Return Eligibility & Time Limit
You have the right to apply for a return within14 calendar days from the date you receive the goods, for any reason without additional explanation. To be eligible for return, the items must be unused, unwashed, undamaged, with all original tags, labels, and complete original packaging, and can be resold normally.
2. Non-Returnable Situation
Items that have been worn, washed, artificially damaged, stained, or lost original tags are not eligible for return. Customized products and clearance final sale products are also non-returnable and non-refundable.
3. Return Process
1. Contact our official email to submit a return application and state your order number and return reason. 2. We will review your application and send you detailed return instructions. 3. Send the goods back to the designated return address according to the instructions. 4. After we receive and inspect the returned goods, we will process your refund.
4. Return Shipping Fee
Unless the goods have quality problems or delivery errors caused by us, the return shipping fee shall be borne by the customer. We will clearly inform you of the return cost before you return the goods.
5. Refund Rules
After the returned goods pass inspection, we will refund the full product price to your original payment account within 3–10 working days. The refund arrival time depends on the processing rules of your payment platform.
6. Defective & Wrong Items
If you receive defective, damaged, or incorrect items, please contact us within 48 hours after receiving the goods and provide photos or videos as evidence. We will provide free return, exchange or full refund service without requiring you to bear any shipping cost.